Cal Ripken's Real Baseball - Technical Support

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Support

Please make sure your system meets our minimum system requirements on this page before proceeding. If you have any question or problem that is not listed on this page, you can email us at support@playrealbaseball.com or call us at this number 909-598-7177.


	Download and installation issue?

Majority of download problems concern pop-up blocker and firewall, please make sure none of those programs are blocking the download process. Please click here for more information.


	Problem with launching the game and installing ActiveX?

Cal Ripken’s Real Baseball website is designed to be run on Internet Explorer 6.0 or above with ActiveX component installed, if you have problem with launching the game from the website, please click here for more information.


	Having Game Guard related issue?

Game Guard is an anti-hacking program that will help detecting and preventing people to cheat and hack our game. If you have problem with running it, please click here for more information.


	Cannot login to the game or channels do not show up?

Majority of these issues are caused by firewall, internet security, and anti-virus programs. Usually, problem can be solved by disabling those programs while playing the game, please click here for more information.


	Getting disconnected or lag inside of the game?

Real Baseball uses a Peer to Peer network model for communication between players. For this reason, it requires certain UDP ( a network protocol for communication ) port numbers to be forwarded. If the ports are not forwarded, one can experience lag or disconnection from the game. Please click here for more information.